Words have power: make them work harder for you
I'm an experienced content designer and UX writer with a passion for creating user-centred content that delivers on business objectives.
Skills
Content design
Working closely with UX and tech teams to create excellent customer experiences.
Transformation
Supporting organisations with large-scale digital projects and their content needs.
Content audits
Auditing and modelling existing websites to support governance and transformation
Learning design
From massively open online courses to staff training and customer support documents.
Agile
Working as part of a scrum team to scope, prototype, and finalise content for projects.
Tools and software
Figma & Sketch
I'm comfortable working directly in wireframes and mockups across all common platforms, ensuring content is an integral part of design.
CMS
I've got extensive experience of enterprise-grade CMS, including Sitecore, AEM, Drupal, Kentico, and Contentful.
Workflow
I can leverage management tools, such as Jira, Asana, Confluence, and Sharepoint, to implement and improve content workflows.
My experience
Lead Content Manager (Transformation)
Three
June 2019—April 2026
I led the team supplying all content into a multi-million pound digital transformation project that reinvented the customer experience. I worked across digital and app copy, customer comms, and agent and customer support.
Founder and Director
UK Content Design Ltd
January 2018—Present
In 2018 I decided to apply my experience in content design, content strategy, and UX writing to client projects through my own company. I seek to apply best practices, including GDS standards, to all clients large and small.
Digital Content Strategist
Urban Element Design Solutions Ltd
February 2016—March 2018
I joined this vibrant digital agency after many years working in higher education in order to build my experience in the commercial sector. I worked with a wide range of businesses, supporting them with website builds, comms and social media strategies, and tone of voice.
Digital and Content Manager
University of Reading
August 2014—January 2016
Acting as product owner for the user-facing website, I was part of an agile team working on a major digital transformation for the University website. Acting as a champion for our users, I made sure all our different audiences could complete their tasks quickly and easily by contributing to journey design and providing user-centred content.
Get in touch to find out how I can help
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